– Replacement and return is the guaranteed right of all our customers, and it includes all the products that we offer on our store.

– All products displayed on our store are subject to the exchange and return policy according to the terms and conditions stipulated in this page.

– It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.

Return within three (3) days and exchange within seven (7) days from the date of purchase.

– Please contact us via the Contact Us page or via our phone numbers in order to request a return or replacement.

– Please photograph the product and send it with specifying the city, address and order number to be replaced with another product in case the product is corrupt or has a specific defect, or is not used according to the agreed upon.

– The amount will be refunded to the customer in full in the event that the product he received is completely different from the product description on the product page on our website.

– We are not responsible for any expectations of the use of products by the customer that we did not mention on the product page of our website.

– 30% discount if the customer does not want the product and it has no defect or any problem mentioned.

and taxes and any other import-related charges. There are two different types of delivery clause on the pier.

The first type involves the seller paying tax. In the case of the second type, the importer pays the value of the fees paid by the seller. This clause is only used for marine, inland waterway or multimodal transport when cargo is unloaded from the ship to the relevant berth at the port of destination.

Free delivery (place of arrival to be determined) DDU:

This condition means that the exporter must deliver the goods to the importer, unpurified for importation and unloaded from the means of transport arriving at the appointed place of destination. And the seller must bear the expenses and risks arising from the delivery of the goods to the appointed place, with the exception of the fees for delivering the goods to the country of destination, and this includes the responsibility and risks, the completion of customs procedures and payment of their costs and the payment of customs duties, taxes and any other expenses, as These expenses are borne by the buyer in addition to any risks that may arise from the inability to clear the goods customs for import on time. However, if each of the parties agrees that the exporter will bear the customs procedures and bear the risks and expenses, in addition to some expenses, this must be clearly stated in the sales contract. 

Delivery and Fee Paid (location of arrival is determined) DDP:

In this condition, the exporter delivers the goods to the buyer, cleared for import, without unloading from the means of transport arriving at the specified destination or point. And the exporter must bear all expenses and risks resulting from the delivery of goods to the mentioned place, and this includes fees for importing goods into the importing country, customs procedures and costs, and all other fees, expenses and taxes.